Complaints Handling

Complaints Handling

£10.00

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Description

This content will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.

Learning Outcomes:

  • Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
  • Describe who to ask for advice and support in handling comments and complaints;
  • Explain the importance of learning from comments and complaints to improve the quality of service;
  • Describe how to recognise adverse events, incidents, errors and near misses;
  • Explain what you must and must not do in relation to adverse events, incidents, errors and near misses; and
  • Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.

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